A welcome kit took an year to arrive???

Damn I feel sad for him

Their customer service is also a joke. I ordered one of the special edition lightsticks bur never received it. It reached the UK but then got returned due to insufficient address, they cancelled the order & refunded me just $7 because they deducted the cost of return shipping from the cost of the item as it was deemed to be my fault.

I contacted them to say how, if the address on my account was correct, was it my fault as all they had to do was print a label but just got automated responses and no actual answer.

Also, being in the UK we can't even order things from the store and its been that way since February. Its apparently something about the UK not accepting shipments from SK which is ridiculous because the 2nd Membership Merch box (the one thing they did let me order) arrived with no problem