Following the 3-car crash in Gangnam on November 28, alleged victims came forward with complaints about how the idol star received special treatment ahead of other passengers because of her celebrity status. 

The alleged victims and netizens criticized the police and the emergency crew for giving Taeyeon special treatment. However, the emergency center involved in the accident strongly denied the rumors and explained no such "special treatment" has taken place. 

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A rep from the emergency center stated to dongA.com, "It's true we arrived at the scene after receiving a report about a 3-car crash. One emergency truck left first. Normally, the emergency crew separates patients depending on the situation. It's the rule to transfer the most urgent patient without distinguishing who the person at fault and who the victim is. At the time, Taeyeon expressed pain in her chest while another person expressed pain in their back. The judgment on the patient relies on the emergency crew at the scene. It's the rule to transfer the most urgent patient first." 

In regards to the celebrity special treatment, the rep stated, "Special treatment is nonsense. The act of transferring a person first because they're a celebrity and transferring a non-celeb after cannot happen. She expressed pain in her chest and that was deemed urgent. We do not make judgments based on the patient's social status."

The rep continued, "There are capacity limits on the emergency truck. It's the rule to transfer the most urgent patient first so it was processed quickly based on that rule. Celebrity special treatment is nonsense. There's also no reason why we would do such a thing."

Once again, the emergency center emphasized, "(Rumors about) special treatment is absolutely not true."